Frequently Asked Questions

Here are a few commonly asked questions, If you don't find what you need here please post on our forums. You will need to have an account (by registering here) to post on the forums.

We’ve reached the end of our Alpha testing period and have now shut down the servers while we concentrate on the final push to Beta. You can find our full announcement about this here.

There’s a lot to do so we don’t have a fixed date for this just yet, but we’ll let you know when you’ll be able to come back in and explore the Infinite Isles some more. For more information, read here.

As with all Alpha phases, we’re expecting all player progression to be wiped before we launch Beta but we’ve not yet made any final decisions. For now, we’re advising that you publish any of your islands that you want to be saved while the game is still live, because if you’ve not published them then we’ll definitely not be able to save them. We’ll let you know closer to the Beta launch date what our final decision is regarding which content we’re able to save.

We’re not currently planning to do any further data wipes from Beta onwards.

Yes you can! If you head to http://SkySaga.com and register your account details then you’ll get into the game once Beta goes live. In the meantime, it will also give you access to the forums and subscribe you to our newsletter where you’ll get updates as we continue with development.

Nope! If you’ve ever registered your email address for an Alpha account (and reserved a character name), then the same account will continue to give you access to the forums and the game (once it’s live again).

We’re planning that the game will be open to everyone from the start.

Yes! You can register now from anywhere, and when Beta goes live you’ll be able to play, regardless of where you live.

We already have a number of languages either partially or fully supported in the game, and we expect to continue adding to that list in future. We will continue to work with our volunteer translators on CrowdIn, so if you’d like to see your language included in the game, then please head here for more information.

If we tell you, that would spoil the surprise! We’ll be revealing more details over the coming months as we finalise more of the game, but for now we’re not commenting on any specific features or what they’ll look like at Beta. Keep following us on all our channels for more updates soon.

Facebook: https://www.facebook.com/SkySaga
Twitter: https://twitter.com/SkySaga
Instagram: https://www.instagram.com/skysaga/
YouTube: https://www.youtube.com/SkySagaOfficial/
Twitch: https://www.twitch.tv/skysagagame

As now, SkySaga will be available for Windows only at Beta. We haven’t ruled out other platforms yet, but they’ll come later once we’ve decided which would best suit our players.

Yes, absolutely! We’re really excited to start sharing some of the upcoming work with you, so make sure you continue to follow us on Twitter, Facebook, Instagram, Twitch, YouTube, and the Forum. We’ll be modifying our streaming and posting schedule slightly but we’ll still be there so come and say hi!

Facebook: https://www.facebook.com/SkySaga
Twitter: https://twitter.com/SkySaga
Instagram: https://www.instagram.com/skysaga/
YouTube: https://www.youtube.com/SkySagaOfficial/
Twitch: https://www.twitch.tv/skysagagame

We love hearing your suggestions! There is a dedicated Suggestions section to discuss game ideas and suggestions with the other players, and with our developers.

You need an account to post on the forum, so if you have one then please sign in. If not, then please sign up here. If your registration failed please re-register and try again. If you have forgotten your password you can reset it here.

These can often go into your spam/junk folder, or your Promotions tab (if you’re using Gmail) so check there first. If you still can’t find it, you can request a new verification email from your Account Management page.

If you can log in then you will be able to change your email address on the Account Management page. If not, you will need to re-register with the correct email and choose a different character name.

Please post your issue or question here on our forum: - Help & Support - Bugs - Suggestions - SkySaga General Chat